FAQ

POLICY

  1. No refunds, exchanges, and/or return. All sales are final. 

If you receive a defective item, please reach out to us at Lovestruckbeautyla@gmail.com
  1. No canceling or modifying orders. Once your order comes through we can not make any changes. 

  2.  Please put your correct address at checkout. If packages are returned due to incorrect address at checkout, you will be charged the reshipping fee. If your package was mis-delivered due to incorrect address at checkout we are not responsible.

  3. We are not responsible for any lost or stolen packages

  4.  We reserve the right to refuse service. 

  5.  Please contact us if you have any questions about your order 


SHIPPING

  1. Business hours are Monday-Friday 8am-4pm. We are closed on major holidays.

  2.  Shipping takes about 3-4 days to process. Once it has left our possession and shipped, it takes about 3-7 days for delivery.

  3.  Pre-orders: if your order contains a preorder item it will be shipped all together, not separate.

  4.  All order are shipped from Los Angeles